About one in four Americans has vision, hearing, cognitive, or physical disabilities that can make mobile apps and web sites out of reach, prescription labels unreadable, and customer service lines unhelpful if they are not built to meet the needs of everyone.
We strive to overcome those obstacles.
“Our company exists to improve the health of each and every one of our members. For us, accessibility is about equality and embracing the diversity of our members.”
- Jamie Revelle, Accessibility Lead, Experience Research & Accessibility
Here are just a few ways we are champions for accessibility:
We offer large-type, braille and even "talking" labels for our visually impaired members. A ScripTalk device can read labels aloud.
More than 6,000 of our employees have completed accessibility training to better help members of all abilities.
Text Telephone (TTY)
Our phone operations use TTY text phone service (800-876-1089) to better communicate with people with hearing impairments.
Our guidelines ensure our experiences and communications are designed for all members. We code our applications to work with assistive technology like screen-readers.
How we'll keep opening doors for everyone:
As we update our website, we follow the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These are the most widely accepted standards and tell designers and developers how to boost accessibility. We aim to develop our websites to conform to the industry standard level AA.
We continually test our apps and web services with volunteers of all backgrounds and all abilities. When we find a barrier to some, we fix it for all.
We still have work to do. We won't stop until we transform the member experience for people of all abilities.
Express Scripts welcomes workers of all abilities. We've been named a “Best Place to Work for Disability Inclusion” for the second consecutive year and earned a top rating of 100 on the 2018 Disability Equality Index.